contact KERNEL
use the contact path that matches the request. this helps us route product support, security reports, privacy questions, and commercial conversations without asking you to repeat context.
product and account support
send product and account questions to support@kernel.sh. include the affected KERNEL resource id, the approximate time of the issue, the api or sdk operation involved, and the returned error code when those details are available. do not send api keys, passwords, mfa codes, session tokens, or other credentials. trial, free, and hobbyist plans receive best-effort email and community support. paid support response times and private support channels are documented by plan.
security and privacy
send security questions to security@kernel.sh. use hackerone@kernel.sh for vulnerability reports and follow the published vulnerability disclosure process before sharing sensitive technical details. send questions about personal data or requests under the privacy policy to privacy@onkernel.com. the privacy policy identifies Kernel Technologies, Inc. as the operator and lists the mailing address used for formal privacy correspondence.
sales and legal mail
book a product conversation from the pricing or support pages when you need enterprise capacity, support, compliance, or commercial terms. formal mail for Kernel Technologies, Inc. may be sent to 2093 Philadelphia Pike #8213, Claymont, Delaware 19703, United States. this mailing address does not provide walk-in product support. use the email channels above for operational requests so the right team can respond.